• Channel Concierge AI: Your multi-channel chat solution for booking, routing, and lead capture across platforms. 🌟
  • Supports: WhatsApp, Facebook, Instagram, SMS, Live Chat
• Key Features:
  • Quickly understands user intent (sales, support, review) and directs conversations effectively. ✅
  • Books or suggests meeting times; shares your calendar for easy scheduling. 📅
  • Captures lead information (name, email/phone) and summarizes for follow-up. ✉️
  • Facilitates seamless human handovers when detailed information is required. 🙌
  • Proactively requests reviews from satisfied customers and logs NPS (0–10). ⭐
• What You Receive:
  • Five pre-tuned agents (one per channel) tailored with appropriate tones and message lengths.
  • Prebuilt actions for tasks like Appointment Booking and Auto Follow-up.
• Data Fields Captured Silently:
  • Intent, page URL, appointment interest, review intent, handover reason, NPS, and conversation summary.
• Required Company Values (fill before going live):
  • Booking link, review URL, support email/phone, business hours, privacy link.
• Deployment Steps (≈ 10 minutes):
  1. Install Channel Concierge AI.
  2. Fill the required custom values.
  3. Choose your operating pattern:
     • Single Primary: One agent replies to all inbound messages.
     • Channel-by-Channel: Each agent operates on its dedicated channel.
  4. Connect Appointment Booking to your calendar for automated scheduling.
  5. Set up Human Handover and Auto Follow-up scenarios if needed.
  6. Enhance with a Knowledge Base for accurate responses and FAQs.
  7. Publish by adding the live chat widget to your site and connecting other channels as desired.
• Agent Personalities:
  • WhatsApp: Friendly, concise, uses emojis.
  • SMS: Very brief, plain text.
  • LiveChat: Rich formatting, proposes times.
  • Instagram: Upbeat, compact responses.
  • Facebook: Clear, service-oriented.
• Core Flows:
  • Sales: Qualifies intent, offers appointment options.
  • Support: Gathers essential info, delivers concise support steps.
  • Reviews: Directs satisfied users to the review link; escalates negative feedback to support.
• Privacy & Safety:
  • No requests for passwords/payment details; offers privacy link upon request.
  • All updates are silent; raw field values are hidden from users.
• Tips for Effectiveness:
  • Include key site URLs in the Knowledge Base.
  • Keep booking and support contact information up to date.
  • Use Auto Follow-up judiciously.
  • Set preferred agent as Primary for multi-channel management.
• Expected Outcomes:
  • Increased bookings, improved support flow, and a steady influx of public reviews. 💼

Channel Concierge AI: The fastest way to transform your chat channels into efficient, on-brand support and booking tools. 🚀