Viber ChatBot Widget Guide

The Viber ChatBot widget allows you to connect with users through Viber by automating replies and guiding conversations. Here’s a quick overview:

🛠️ Setup Process

1. Connect Your Viber Bot

   • What you'll see:
     • Section to enter your Viber Bot Token
     • Button to connect or authenticate your bot
   • What to do:
     • Paste your bot token from Viber
     • Click Connect to link the widget to your Viber account

2. Use the Editing Tabs

   • Manage your chatbot with three tabs:
     • Content: Set up messages and flows
     • Style: Adjust the chatbot's appearance
     • Settings: Control response behavior

✍️ Customize Your ChatBot

Content Tab

• Build your conversation flow:
  • Welcome Message: Greet users
  • Quick Replies: Add buttons for common actions
  • Message Flows: Set up automated responses
  • Media Support: Include images, links, or buttons

Style Tab

• Change the appearance of the chatbot:
  • Theme Color: Align with your brand
  • Font Options: Select text style
  • Chat Button Design: Customize the chat icon's appearance

Settings Tab

• Control chatbot behavior:
  • Active Hours: Specify when the bot is available
  • Auto-Response Delay: Set a pause before replies
  • Trigger Rules: Define when the chatbot activates (e.g., time on site, button click)
  • Custom Code: Add optional extra features

💡 Helpful Tips

• Use the Content tab for message setup
• Utilize the Style tab for brand alignment
• Adjust the Settings tab to manage interactions
• Always click Save when finished

This guide provides a streamlined way to set up and manage your Viber ChatBot effectively.